After I signed up for my first year, it took MANY MANY hours and SEVERAL days later trying to fix ONE program. They concluded they had to delete EVERYTHING and then RECREATE a +52whole new system/profile.
They were able to copy only SOME of my previous settings and I retained limited information. My information would have been COMPLETELY erased, had I not backed up my computer onto an external drive. Although an additional cost, it saved me from losing everything. In the end, the program SILL DID NOT WORK!
I just called today for a "checkup" and was informed my contract expired 10 days ago.
Here's their original offer: Renew for 1 year at $249.99, or 2 years for $100 more (Total $349.99). OR..... as their "SPECIAL OFFER" renew for $199.99 for one year, or 2 years for $199.99 MORE (TOTAL $399.99). What...????!!!!
that's more than the first. I told him I will be shopping around, so then I was offered their "best price of $287 for 2 years. That's great, but I told them I don't get paid until the 30th, can they please do a "bridge" in the interim. Absolutely NO.
I could, however, pay $79.99 for SEVEN DAYS, and then renew per above prices total cost $367.99. Again, WHAT...???!!!
Crappy deal for me, I'd say, and crappy attitude towards current customers who are on the fence about renewing with them. They just made it easy to decide - NO!
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